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Help Center

Why Buy from Us

Mennon USA is the exclusive distributor of Mennon products in USA. All items we sell are BRAND NEW and FACTORY SEALED in EXPORT packaging. Yes, you can buy the "gray" market Mennon products sold by overseas merchants, but you will have to wait and hope that they will arrive in time or at all, plus you will be paying extra shipping charges. We have all of the Mennon product line stocked at our California warehouse and your order will be shipped the same or next day of purchase. All Mennon products purchased from us are covered by the 6 month manufacturer warranty.

Sales and Support

We'll be glad to help you with all of your questions and concerns.
Phone: 949-215-5620
Hours: (7am - 3pm PST M-F)
Email at "Contact Us" page

Shipping

We currently ship to the continental United States, Alaska, Hawaii and Puerto Rico and all International countries. At Mennon USA we know how important it is to our customers to receive their merchandise within a reasonable amount of time. This is why we offer all kinds of shipping arrangements to meet our customers’ needs from FedEx Overnight to USPS First Class Mail Delivery. All in-stock items are generally shipped within 24 to 48 hours. Orders made after 11:00 AM (Pacific Time) will be processed the next business day. No order will be processed during holidays. If there is a problem with your order you will receive an e-mail within one business day to advise you about the situation

Pricing/Description Mistakes

We do our best to make sure our prices and descriptions are accurate. In the event that a pricing or description mistake is made, we reserve the right to cancel the order at any time and for any reason. In this case a full refund will be given for the order.

Delivery Time

Most orders ship within one business day from the time the order is placed. Domestic orders take one to six business days to reach their destination. International orders take on average one or two weeks to arrive, but it can take up to a month for some countries.

Sales Tax

If your shipping address is in California, CA sales tax will apply. Orders shipped outside of California are not taxed.

Payment Methods

For domestic orders we accept Visa, Master Card, American Express, PayPal and Money Orders/Bank Checks. For international orders we accept PayPal only.

Warranty

Mennon products purchased from us are covered by the 6 month manufacturer warranty.

Return Policy

  • All purchases made from this site may be returned in first 14 calendar days after purchase for the full refund, excluding any shipping and handling fees. Buyer is responsible for shipping item(s) back. We don't accept COD or freight collect shipments.
  • No refund or exchange will be issued without prior authorization. Please contact us before sending your item back. All products send back for return or exchange must be received by seller within 14 calendar days from the date the return authorization is issued. Products received later than this date cannot be accepted for return or exchange.
  • All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. Original boxes, packing materials, wrappers, and cartons are to be returned without markings, tape, folds or defacing. Products returned in damaged condition will be returned to the customer without exchange. Products returned in unacceptable condition are subject to a 15% restocking fee. Condition will be assessed at the discretion of the seller.
  • If you receive a wrong or defective item please contact us within 7 days from the date you receive your order. If found defective a replacement will be shipped immediately under sellers expense. Units returned for exchange and found not to be defective will be returned at buyers expense. All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. Original boxes, packing materials, wrappers, and cartons are to be returned without markings, tape, folds or defacing.
  • If a package is refused on delivery, you will be charged a 15% restocking fee less shipping.
  • Shipping/Handling/Insurance charges are non-refundable in any circumstances.

Security

Mennon USA uses the latest in SSL encryption technology to make sure your order is secure. We do not store your credit card numbers.

Privacy Policy

At GoShot Camera we are committed to protecting your privacy online. Your Private Information will never be disclosed to anyone and will be used for our business purposes only. All orders are placed through a secure online server. When you shop on our site, we do collect personal information from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information. However we do not sell or rent your personal information to others. We use customer information we collect only for the purposes of filling orders, contacting customers to inform them of their order status, sending promotional information, enhancing the operation of our site, for statistical purposes and to administer our systems.

Website Feedback

We'd be glad to hear your feedback on our site. Was it easy to use? Is there anything you did not understand? Is there anything else you would like the site to provide? Or do you just want to give a 'hello' to our team! Please send your comments through "Contact Us" page